Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of You 1 Me (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://you1me.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Prior to Ukraine, posilka Pribula for 18 dnev, the Duge is good, the mooring is good, the socks are very nice.
Socks super. I recommend to everyone thank the store. On the 39th came perfectly stretch well
Excellent. I am satisfied really!
Thank you very much as the photo I like a lot. Thank you very much as the photo I like beaucoupMerci a lot as the photo I like beaucoupMerci a lot as the photo I like a lot thank you very much as the photo I like a lot. Thank you very much as the photo I like a lot. Thank you very much as the photo I like beaucoupMerci a lot as the photo I like beaucoupMerci a lot as the photo I like a lot thank you very much as the photo I like a lot. Thank you very much as the photo I like a lot. Thank you very much as the photo I like beaucoupMerci a lot as the photo I like beaucoupMerci a lot as the photo I like a lot thank you very much as the photo I like a lot. Thank you very much as the photo I like a lot. Thank you very much as the photo I like beaucoupMerci a lot as the photo I like beaucoupMerci a lot as the photo I like a lot thank you very much as the photo I like a lot. Thank you very much as the photo I like a lot. Thank you very much as the picture
sweet
Socks extra. Good quality
I loved them, just like the picture.
Very good quality
Recommend super socks zamowilam 12 pairs all fit on PLD 37/38 thin but seen with well done perfect for summer fast shipping recommend
Super bonitas y parece de calidad
super mignonnes
The socks are excellent. The order went about 2 weeks
hezký ponožky , rychlé dodání
Lovely socks! Thanks store
The goods are very satisfied, fully consistent with the description
Very good, but one was damaged, the store refund, very satisfied, will buy more
Excellent socks! Not cotton, not 100% exactly, as there were pellets and to the touch is felt. But very nice.
The parcel to Ukraine came in a month. Socks are pleasant. My leg is narrow, low rise, the length of the foot is 23 - 23,5 cm. Came up perfectly.
Socks arrived very quickly, new mail With the producer did not communicate, the goods are satisfied, comfortable socks
Socks are excellent, I really liked. At 37 foot size sat perfectly
Have to be white, one is creamy but me this don't mind.
Normal socks at first glance. As in sock-check time. I bought for 550r these 4 pairs and 5 more pairs from the same store at the same time. The order was made on April 4, received the 22nd in a modern parcel with other orders. convenient thing this Plus!!! On the Russian size 38 came up.
Beautiful socks. Quality material very good. Not spodziewałam up as good quality. I wear size 36 and socks are perfect, but stretch up, so should fit for bigger sizes. Not stink, have typical fragrance novelty. Serduszko over heel embroidered gold, shiny thread. Recommend
Muy bonitos e igual a las fotos. Son cómodos por la tarde de atrás más subida, así no hacen rozadura en el talón.
I won’t say that they are white, more yellowish. Nice to touch, very neat, great quality. Definitely not 100% cotton! But very good though
Socks are 100 percent cotton, very good quality, beautiful golden heart, recommend warmly salesman
arrived in 10 days, it's pretty as description, the quality is good with this price , that's awesome !
Shipment dotarła, socks ZG description. Not yet tried. Qualityand good. Recommend
Soft and comfortable. Recommend warmly! Pack has come to Poland in two weeks.
Cute socks, very comfortable material, mięciutkie, nicely made, fit for foot size 40
Shipment courier with tracking dotarła to me in three weeks after you place an order. Socks are consistent with the description. Are soft and comfortable. Perfect for feet size 37-38. Recommend
Quality is good. Approached the foot of 25 cm (40 size). Liked it.
Great!!! I have size feet 38(24,5 cm) fit perfectly. Daughter has size 39,5(26 cm) and Tez are good because the stretch. Socks are of good quality, well-made, recommend salesman and socks;)
Super! The quality is excellent, the delivery is very fast. On p39 sat perfectly.
Good! Thinner than average but still comfortable. I wear size 36/37. Arrived in 25 days.
The order came quickly. The color is exact as in the picture. Quality is excellent)) I recommend to order))
I ordered socks on December 18, and I received them on January 6. Maybe they came to the post office earlier. I really liked the quality, 100% cotton. The colors are very pleasant, not dull. Fit in size (37).
Wonderful socks, very soft and dense. Beautiful colors. Many thanks to the store for sending the goods quickly.
Good Goods! I will order more! At 39 size came up. Cotton. Good store. Fast shipping.
Very fast happened, quality sensational. Definitely still zamówię