Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of You 1 Me (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://you1me.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Received the item as per their descriptions I am satisfied
muchas gracias, llegó en solo 15 días, se ve de buena calidad.
very nice product with excellent package and delivery
Very fast and in less than a month, very good and practical, very satisfied
Посылка пришла быстро, коробка почти не помята. Всё работает.
I will start with that, the product came quickly enough, on the attached photo is shown as in principle the delivery works (however it is not yet Exactly who it is, the store or the delivery). And now to the functions of the massager has 3 levels of speed, however, you will use only one, the backlight to quickly discharge it, well, the vibration is relaxing at a better than than While he works I can not relax much, if I lie with him, it's generally uncomfortable. A triple massager.
In the People's Region, the parcel reached the Week 1. 5.all came in working order. I write this review and at this time the massager is massaging my neck without any recharging.
Packaging is crumpled, the pillow works, ordered 02.14, came 03.11, thanks to the store!
Массажёр хороший, все работает отлично, заказываю второй ( для матери). Но... первый шёл дней 9, а этот 3 с половиной месяца!!! Как так то???? Коробка слегка помята, посылка отслеживалась, но движение началось после того, как срок защиты подошёл к концу и я написал продавцу продлить срок защиты, он продлил и написал чтобы я не волновался и посылка скоро будет у меня. Это мой рекорд по длительности доставки. А так все нормально, этот массажёр рекомендую, хорошая штука.
expédition rapide merci mon cher ami reste à le tester
Отдельное спасибо продавцу за прекрасный массажер и за общение, связанное с доставкой товара, где он проявил себя с лучшей стороны все таки добился доставки массажера до получателя.
I did not fit the massager, felt discomfort, pain in my neck. Although most praise him. Issued a free refund, a week later returned the money. The quality of the massager is excellent, it's not a shame to give-soft fabric, neat seams, in the box was a flavoring. When charging, the LED lights in red. The massager of this type has a heating on/off button. Further vibration and speed of rollers. Delivery by courier in St. Petersburg 3 days.
I brought a courier for the third day after the order, everything works, there is not a very pleasant smell, I thought the material smells, and this is the store put the flavoring Oring Oring later, I will dismiss my impressions.
Just as described in the picture. It came very fast. I have not tried it yet.
Friends of the device Super through Russia ordered two days Courier home brought works decently how much it will work do not know very much a good device from it happens such a long time driving everything happens stress relieves on a little bit of massage good something
People, this is such a high-end thing, take it, you will not regret it. You can take with you safely on the road, on the car, on the plane, train. A massager is made very qualitatively, from a material pleasant to the skin. If you take someone as a gift, this person will be Thank you for life. The delivery was long, but not by the store's fault, but by the pandemic. But delivered to hands through Courier Mail. Thanks seller! Low bow to you.
Ordered January 2, January 12 brought the courier. Works without charging TC inside there is a built-in battery Took for 1600 Massages only the neck, forearms and head does not get. Inside the balls they and massages, more vibration
Excellent product
All as in the description, the quality is good, I recommend the product.
A box crumpled for a gift is not good, but it's not a wine producer. The parcel came quickly and everything works. Thank you.