Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of You 1 Me (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://you1me.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
These socks are ok, so I give them 5 stars. However, out for 8 pairs of socks that I ordered from this shop, 2 pairs were not the ones that I chose :( Very unprofessional. I needed exactly those socks. I have ordered many socks from different stores and all of them sent me everything correctly except this shop :( They did not even manage to reply to my message although I waited for more than a week.
The socks are very nice. At 43-44, the foot size is perfectly fitted. I got the product after 3 weeks. I recommend
Socks fire! At 42 fire, at 43, too, should be just. Pizza only on the outside of the sock, inside just textured triangles.
Ordered 12.04 received for multiskrytki for paczkomatu 27.04. Troche long and rather on foot from 43 up. Not komunikowalam up because there bylo needs.
Delivery to Voronezh in 13 days. Socks came together with other parcels in one package. For the spring-summer fit perfectly, thin. Just for the season is enough. Bright, cool socks! On the foot of 42 sizes perfectly fit.
Good socks, long, the material is not super thin, the drawings are stitched and processed well. But the delivery is long, ordered on January 17, received on April 30, this is one of the longest deliveries for the whole time (
Muy buen producto. Son preciosos y se notan de buena calidad. El dibujo se ve muy claramente. No tienen nada que envidiarle a los que puedas comprar en tiendas conocidas como H&M, por ejemplo. El envío tardó unas 3 semanas a España aproximadamente. ¡Recomendable!
Hello, wonderful socks. The colors are bright, soft and quality. Size fits. Came quickly, did not even expect. Thank you very much, I recommend the store.
Cool socks. Thin. But pleasant to the touch. On my size 38(24 cm on the insole) is a bit too big. Suitable for a man. I recommend it to everyone. Took for 106R. Delivery about 20 days.
The product went a month and a half, the socks themselves normally climbed on a wide leg 41 sizes with a swing and still stretch, in color interesting beautiful socks for the autumn. Seller Thank you
Product dostalam after CA 3 weeks. I am very glad. I wear size Polish 39 and socks fit (Little at large, but not makes this discomfort). Have artificial fragrance, but think that quickly wywietrzeje. Socks comfortable to touch a pattern is the what chcialam. Socks are enough long, for around mid-calf. Recommend
Socks are great! The print is bright and interesting, very high quality! A big plus that there are large sizes (even Russian 46-47). It would be perfect if the socks were with tags. But still they are super! The order is satisfied.
Very good quality, embroidery is perfect. The only negative I want now to buy everything
Well, synthetics, what else to expect) cotton may be a little, but the main thing was taken because of the picture. Cool! Inside, embroidery is like this, but it looks reliable.
It was my second order from this store and I am very satisfied again. High quality. Shopping to Slovakia was little bit slow but it is not sellers fault. Really recommend!
The parcel went to Rostov-on-Don for a month and a week. Other socks came faster. But waiting was worth it. They're wonderful. Pleasant to the touch, long, figure as in the picture. At 40-41 the size sat perfectly.
All OK, my husband liked socks
Socks are more like deveche are shiny and very bright.
Very steep, but delivery of debt The quality is very good, the drawing is clear!!
very cool socks,but shipping was long 2 months to arrive!!!!