Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of You 1 Me (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://you1me.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful as advertised and arrived fast.
A cover of good quality, but came damaged, the wine of the transport company and not the store
Item ordered on 270721. Announced reception forecasts: between 27/08 and 16/09. Received the 130821 is earlier than expected. But it remains an effective delivery time of 15j.
Fantastic quality case for a brilliant price. Fast shipping to UK. Great store.
Very good quality, perfect cover at a good price and with good delivery time
Super fast, too satisfied with the product, nothing to say thank you very much
A good cover, it is not rubberized it is hard, keep in mind.
Good quality and very pretty. not the best for protecting your phone but good enough. sadly doesn't have apple logo. very fast shipping, arrived 18 days earlier.
nice one
Perfect fit! Robust and with soft backing inside the case. Nice detail
Recomiendo muchísimo, gran compra, buena calidad, entregado en 2 semanas
The cover is just super, I'm very happy. Inside is soft, the cover itself is dense and the walls are thick enough, for me just right. The color is very gentle. The buttons are pressed easily
Очень быстро пришёл заказ. Все отслуживалось, пришло уведомление о прибытие на почту. Все аккуратно запаковано. Я удивлена. Конечно заказывать точно буду ещё.
Delivery to Kiev by new mail in 14 days. Packed well, the quality is good.
The quality and the color of the case are perfect! Highly recommended! :)
The product arrived fast with a Month from date of order. it was packed well no damages.
Very good! Just like in pictures! It took 5 weeks to arrive in Greece!
The mica is a suitable size to the phone, I liked the color and the packaging came very carefully.
Very comfortable to touch is like silky and does not slip, surely you will like the touch who buys it, inside is how poker mats will be left with nothing that can damage the glass or metal on your mobile.
It’s a high quality case with well fitted side button protection, that lets u feel while pressing them. Also super smooth in touch and has protective material from the inside. Color is also nice, very similar to the photo