Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of You 1 Me (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://you1me.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Really nice!! It’s my second one because I loved the first version (Not pro) the best investment I’ve ever done during the pandemic time.
The store sent the goods quickly, from China flew very quickly. But in Russia a little delayed, constantly went to different postal offices. The box is crumpled, the goods are whole, in fact did not try.
perfecte selfie stick. past zelfs mijn samsung galaxy s21 ultra in.
The box was all crushed, but the tripod itself was in order. I liked it very much. Very convenient
The product is nice the only problem I wanted Hawei, the honor came. Thank you
Idéntico a la descripción, muy práctico para llevar de viaje.
Tripod got it. Very stylish and comfortable. I'm buying the second one. The first was a year, the phone was hung. But while this one went, I found a way to fix the old tripod. Metschv. I have them 2. thanks to the store. It's okay.
The product corresponds to the description, the SPB arrived Super, mega, quickly :) for a week and a half :) The box was worn out but the integrity of the goods did not affect. The only thing I wanted was the pro version but it was wrong not to order :) and so in general everything is super
Monopod is good, everything works and even zoom, the battery is included, the zoom only works in 11 Android, switching the cameras also works, there is not enough switching between the photos. The Pyatigorsk reached 14 days.
It arrived alright. It is very high quality and works really well with Huawei P40 Pro. I recommend the store.
Many Thanks. Came to the packaging today very damaged. Otherwise it works fine. Have a nice day. Best regards
Description accurate, quality stick, cover included, remote control works without complaints. Tripod Super! Advise!
Description exact, came with a hemp, a battery, a bag. Mins in the store's piggy bank-the package is bad, pupyrki did not put. Everything came wildly crumpled, for a gift is already ashamed. But for yourself norms, the phone holds both vertically and horizontally, redmy Notes 8 pro withstands, connects, photo
The delivery shvidka, the reception is all at random, it looks good.
Ordered 17.04.21 received 03.05.21 good quality stick, not flimsy fastening good. Phone Xiaomi Note 7 with reinforced cover-bumper holds firmly. By Bluetooth connected quickly without problems, I can not understand what the volume swing is not active, otherwise everything is fine.
The quality is simply chic! Softach coating, nothing luftitis, everything is dense, the phone holder is adjustable, the tripod is excellent. The remote control will fade well, just beauty! Many thanks to the store for the quality goods! Recommend!
Execelente producto, original, puedes verificarlo c9n el codigo QR
Three weeks to Voronezh. Pluses: Quality, convenient, firmly holds the phone. Cons: -The trend is convenient to put only on a flat surface. In hiking conditions, the legs move freely, so you need to try to keep the monopod from falling. -Horizontal fastening has a tight stroke, but not enough to hold the desired position of the phone, when walking, running. -The button is attached to the stick with a magnet and a latch, but the body is strong. In hiking conditions it is easy to hook and lose. Conclusion: The stick is designed for use in calm, home-urban conditions. For tourism-unreliable.
Thank you very much to the store, the goods was shipped the next day, came quickly 14-17 days, packed well. Once received, immediately checked the quality of the goods and was very satisfied, all the buttons work properly, the block with the buttons is pulled out of the device to control the camera remotely,. The tripod is stable. I put 5 stars, but if it was possible, then all 10⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐Thank you very much
Very good, found reinforced, and has a hitch need to hold the phone, free HK very fast the better.