Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of You 1 Me (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://you1me.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I bought it with my life. I can sleep without headphones that bother me .. The gang of the head is sweet and useful if you want to hear a Koran or from the people who matnam only songs I advise you in the splendor and sound magnificence and pumping
Cool headphones, but on a big head I would not advise, press. For sleep, more like, if you use as a mask, then comfortable.
Very good to sleep, but if use all night can bother, the sound is also good quality. Recommend
just like the description
Wonderful work very well you hear excellent special to sleep with good acoustic music if they are next to you don't listen I loved them!
The phone works perfectly, thought it was not as good as is usually hear ASMR to get to sleep and it is perfect for that
Good product but this time I don't arrive
I was surprised how good the sound is. I use them for my sleep meditations and I love them.
Got it! Thank you!
Got discharged. After charging work. With the phone connected, how long will it last
I've used the headband blue tooth for over a week. It works quite well. But it is one size fit all. If your head is too large or too small, you may have a problem.
I was honestly floored by this product. it's really quite a good buy for the price. it was easy to pair, easy to charge and easy to use.. the material is comfy and soft, and the positioning of the earphones is just nice.. u can fiddle with it a bit to adjust it to your liking. the sound quality is also ok for something at this price point. it's a good buy!
Very nice product. Works great and has very good sound quality. The item arrived quickly and without any problems. I would highly recommend this store.
Works well quick delivery
The headphones sound quite good - as long as you can fixate the earbuds over your ears... my head isn't veey big... yet it needs some streching to achieve... which in turn presses the plastic electronic box even more against my nose and forehead ... I needed to lift the band higher over my head... it certainly is mlre comfortable than over-ear phones for sleeping... but does get too warm for me (un summer now)... needed to remove them to sleep...
Very satisfied with the product. Good build quatily, Confortable to use, Good sound volume and quality, Sound doesn't "leak", Battery lasts at least 9 hours in my test. Easy to pair it up.
Long like these headphones, so as the band. When house cleaning is very convenient, and book listen and hair eye climb. It works fine, for its price and tasks. How much time work-still not much checking (written up to 10 hours). Later will add a review, as poyuzat bit
Good product, depending on the size of the head and ears bother with the device's forehead.
Good product, came fast 21 days, has a high volume, the fabric is elastic, autoajustável, general is very good.
Earpieces can feeling good. On the side sleeping does not.
wear it every night to sleep, good quality, blue tooth works at short distance, charge lasts a few days
Soft & stretchable fabric, comfortable to wear. Comes with USB cable charger (2Hrs for fully charge for 12 Hrs play time). Nice sound and easy to pair with iPhone. No more earbuds in my ears when sleeping!!!
Love it I use it personally cant wait to sell it. Thanks for the good anonymous packaging.
As description and top article versus price, earphone for relaxation 100%. Shipping: 28j
Great sound, battery holds long and Bluetooth connection is stable. Great stuff for the money. Buying the second one
Better than I hoped for! Works awesome, great price, fast shipping. AAA+ DEALER!
Came super quick and works really well. The audio is actually pretty clear and it’s comfortable enough to sleep in.
Thought would louder b louder but cool
For now I am satisfied. We shall see how it works.
I'm late but it's understandable this very nice Grasias bebditions
It was late in arrive but it came very well in va SATs and it works perfect the only catch I put on it is that far you can't have the mvl or the product pc other Perfect
really worth the money
Arrived today, experienced, is well and hears music well, only when we depart slightly already does not get well. The rest is flawless?
I really loved the best purchase I 've made here has good quality They're not the best headphones on the market but they're good for what they are. And if you guys are pretty comfortable you don't bother anything unless you're wearing it all day but If they want to sleep without bothering your partner this is what you do
works fine, great service