Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of You 1 Me (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://you1me.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cool socks. Come in 16 days. They look the same as in the picture. Pleasant to touch
Super socks: very soft and comfortable, you see exactly how touted out! Very good quality, shrink and dyeing not when washing-my girlfriend is very satisfied with the socks. The delivery was quickly and well packed. Like I will again at this store shopping!
Good socks. At 37 size ideally sat down. I think up to 39 will do.
Product compatible with description, shipment dotarła in under 2 weeks :))
La medías son de buena cálida solo que en la parte de las figuras si se siente más grueso.
Very good quality. Great material and very cute designs.
absolutely satisfied will order again. fast shipping. didn't communicate with store.
Delivery 25 days to Moscow. The picture is good, maybe not so bright, but in general norms. Rather cotton, the material is pleasant. Mainly corresponds to the description
Cool socks, but artificial... but colors as in the photo, bright
Delivery to Kiev for a month, the goods are satisfied, I advise the store!
The order was made on December 22, came on February 10 (to Belarus). Socks correspond to what is indicated on the photos, the material is very pleasant and similar to cotton, neat and very cute drawings. The order is very satisfied and I advise you to order from this store again.
The parcel was tracked, came to me with other parcels, waited about a month. Such as in the picture is not too bright, the print is beautiful. Thank you
10 days to Moscow. Cool socks! I took the girl for 10 years, the size of the leg is 37. Approached perfectly!
Very pretty socks, good size. It took more than 2 months to arrive to Poland (free delivery option).
Bastante buenos.
Nice quality. I wear a size 38 (EU) and they fit perfectly.
Socks are very good, beautiful, moderately stretch. I took three pairs of sock and did not regret, good socks on my foot 25,5 cm. They sat perfectly. Very satisfied with the purchase!♥And came quickly. My several parcels were combined into one general .... Thank you for the quality goods!❤❤❤❤ When necessary, I will order here!
At 37 the size sat normally. Density medium
11.12 ordered. On P/O in Krasnoyarsk, the order came 04.01. On the way combined with another order with Ali. The parcel was tracked. Good socks.
Quickly, I ordered from this store 4 goods, but they are synthetic slightly, but I'm happy with everything)
Very cute socks. Vibrant in colour, look just like the store's photos and hold up well in the wash. Definitely recommend purchasing.
Дочка ооочень довольна, симпатичные носочки, красиво смотрятся на ноге, мягкие
Quality is satisfied, the pattern is clear, delivery is fast
Item never arrived but store gave refund promptly!
took almost two months to arrive, great quality, just like the picture! no smell, very cute sock! the pattern is not printed, it's a part of the sock. thanks store!
Socks are very nice At size 39 came up perfectly, like high socks
Of the minuses: I ordered socks on October 9, and took from the Mail on December 16 (G. Ekaterinburg). Although the store processed the order quickly, they went very long. Sent by shipping without tracking, that is in Ali app or Russia post by track number you will not see, where is your order now. Of the pluses: the socks are pleasant to the touch, packed well, odorless. Sit on the leg perfectly.
It came very quickly, exactly to the description. Very comfortable, I love them
Fast shipping. Soft material. Size good for 39
nice and soft
came to Poland in 13 days I love them and recommend
Excellent socks, odorless, dense, threads do not stick out, warm, quality material! The color is less bright. I ordered 11.11., came 01.12. Delivery is very fast!
Socks are not bad Some strip extra I'm afraid I'll split up. Goods satisfied
Very good quality, express shipping (2 weeks). Recommend
Socks approached the foot 24.5 cm. The parcel was not tracked.
Came quickly enough with the rest of my purchases. The order is satisfied and I advise you. Socks are dense, not thin, the print is good, the threads do not stick out. For size 36-38 is ideal
Delivered less than a month! Quality is not bad, stretch
Socks of excellent quality! Delivery fast
Of good quality. The child on size 37 just right.
Cute. Recommend. Fast shipping. Will order more.