Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of You 1 Me (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://you1me.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I order the second time, for printing a photo the most that. dociavka 3 days.
Splendid, super recommended. Fast and great product
Came from Moscow for a week, a good thread, I recommend
Plastic is very satisfied. it came very quickly. I recommend the store!)
Very fast delivery-10 days. Packing is simple-cardboard without print. Packing whole. Visually thread the colors, as ordered, I will see how to print it. Thank you
Magnificent filament. The truth is, it's going great all this store's filament.
Very fast delivery from the Russian warehouse! The quality of plastic is decent. I order not for the first time.
нормальный..
Fast shipping and matching the description, even though the box hit the hit and it was too bad it was broken. But in the end everything's fine.
Order, with delivery from Russia arrived in 7 days to 68 region with courier service. This is similar to the delivery to the DNS type online store, but, taking into account free delivery to the door, it is more profitable at cost: Took $18,59 for 1 kg kg. The printing quality can not be checked yet-another project is in operation. If there are comments, I will complement the review. Seller recommend.
Delivery is very fast
It came quickly, the quality of a good store I recommend.
Yellow is paler than in the picture but it's OK
Fast delivery and the material running Flawlessly. Many thanks.
Product according to description and fast delivery.
It seems all right just need to try and comment if it is of good quality
Received in 2 days
super produit vendeur sérieux je recommande vraiment
Molenos delivery, in the work has not yet tried, I think that everything will be fine.
Everything well is missing from porbar
Delivery just fire, I did not have anything in 3 days before this order! the kind of coil is normal! I will print it!
Fast delivery, the quality is excellent. I recommend it to everyone.
Todo como lo describen, aun sin probar
A little late but normal is holidays
Very fast shipping, color as in photo, recommended store.
Item received as described and in good condition. only issue was one of the filaments vacuum seal was broken. other than that I am happy with purchase.
Excellent printing quality and good adhesion to bed printing
Delivery for a week in the Kursk region Quality is good. The color is bright. Weight with box order 1300gr.
You can combine colors and meet the delivery time
Fast shipping and very good looking
Arrived in 72 hours
Super fast. Vacuum packing. Pending testing
Pla is of very good quality, bright color, perfect parts respecting temperatures, honest and reliable store, you can quietly buy that you will be satisfied, shipping is in record time, this seller knows what he does well, a store to take into account in quality, speed, keep buying, Thank you for everything.
Shipment received in 2 days. Perfect packaging, the product comes in vacuum with us silicagel sachet.
very very good! arrived incredibly fast and product was very well protect. product was tightly sealed and it came out of the printer perfectly!
Very good filament. It works very well on my Ender 5, leaves no strings. Printed very well at 195 degrees
Good value for money
Good filament isn't the first time I 've bought here and for the time being, although this time it has taken about two more weeks than usual but it will be because of the pandemic
Shipping very fast, arrived before time Dear
Very good material advise